Privacy Policy

Effective Date: 27/01/2025

Kilford Furniture Makers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.kilfordfm.com (the "Site"). By using the Site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide a better experience for our users and improve our services. This may include:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (if applicable)

You provide this information when you fill out a contact form, make a purchase, or sign up for our newsletter.

b. Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the Site

This information is collected automatically through cookies and similar tracking technologies.

c. Photos of Finished Products

We may collect photos of finished products that can be shared on our social media channels, website, and marketing materials. By purchasing or engaging with us, you consent to the use of these photos in promotional content.

2. How We Use Your Information

We may use your information to:

  • Process orders and payments.

  • Respond to inquiries and provide customer support.

  • Send updates, promotions, or newsletters (with your consent).

  • Analyze website usage and improve functionality.

  • Share photos of finished products on our social media platforms and marketing materials.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Ensure the website functions correctly.

  • Track website analytics (e.g., through Squarespace Analytics or Google Analytics).

  • Enhance your browsing experience.

We do not use targeting or advertising cookies unless you consent to them through third-party integrations (e.g., Google Ads, Facebook Pixel).

You can manage or disable cookies through your browser settings.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service providers (e.g., payment processors like Stripe/PayPal, email marketing platforms like Mailchimp) to fulfill services.

  • Legal authorities if required by law.

  • Third-party tools integrated into the Site, such as Google Analytics or social media widgets.

5. Your Data Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Withdraw consent to cookies or data collection.

  • File a complaint with a data protection authority.

To exercise these rights, contact us at KilfordFM@gmail.com.

6. Security

We take reasonable steps to protect your personal information from unauthorized access or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted here with the effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us.